Who we are
This Privacy Policy explains how Adiga Fire Fighting & Safety Equipment Installation ("Adiga Fire", "we", "us") handles your personal data. We are the data controller. Address: Al Muaihat 1, Ajman, United Arab Emirates. Email: [email protected]. Phone: +971 50 303 3789.
Information we collect
When you submit our quote / contact form, we collect the details you provide:
- Your name and, optionally, your company
- Your phone number and/or email address
- The service you are interested in and your message
When you submit the form we also automatically receive limited technical information, used to respond to you and to protect against spam and abuse:
- Your IP address and approximate location (city / country)
- Your device and browser type
- The page you submitted from, and the date and time
If you use the website chat assistant, the messages you send are processed to answer your questions.
How we use your information
- To respond to your enquiry and prepare quotations
- To provide and follow up on our products and services
- To operate, secure and improve the website and prevent spam / abuse
- To keep records of our communications with you
Legal basis
We process your data on the basis of your consent (which you give by submitting the form) and our legitimate interest in responding to you and keeping the website secure. You can withdraw consent at any time — see "Your rights".
Who we share it with
We do not sell your personal data. We share it only with service providers who process it on our behalf to run our website and communications:
- Amazon Web Services (Amazon SES) — to deliver your form submission to us by email
- Cloudflare — website hosting, content delivery and security
- Our chat-assistant provider — to operate the website assistant, if you choose to use it
We may also disclose data where required by law or by a competent authority (for example UAE Civil Defence or a court).
International transfer
Some providers process data on servers outside the UAE — for example, our email is processed via Amazon Web Services in the United States. Where your data is transferred abroad we rely on your consent and take reasonable steps to ensure it is handled securely.
How long we keep it
We keep enquiry data only as long as necessary to respond to you, to provide any services that follow, and to meet our legal and business record-keeping needs — after which it is deleted or anonymised.
Your rights
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) you may, subject to its conditions:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data
- Object to or restrict certain processing
- Withdraw your consent at any time
To exercise any of these, email [email protected]. You also have the right to complain to the UAE data-protection authority.
Cookies
This website does not use advertising or tracking cookies. Essential third-party services we rely on (such as Cloudflare and, if you use it, the chat assistant) may set limited cookies needed to function. If we add analytics in future, we will update this policy.
Security
We use HTTPS encryption, access controls and least-privilege credentials to protect your data. No method of transmission over the internet is completely secure, but we take reasonable measures to safeguard it.
Changes to this policy
We may update this policy from time to time. The "last updated" date above shows when it last changed.
Contact
Questions about this policy or your data? Contact Adiga Fire Fighting & Safety Equipment Installation, Al Muaihat 1, Ajman, United Arab Emirates — [email protected], +971 50 303 3789.